AI Agent Audit
Your AI agent speaks for your company. Know what it said.
Noble independently audits the conversations your AI customer agents have, by voice, chat, or email, against your written policies. Every finding quotes the line that produced it, so you have evidence, not a score.
The situation
Having an agent is new. Accountability isn’t.
You’re responsible for what your agent says.
Regulators have made clear that AI agents are held to the same consumer-protection standards as human ones. If your agent misstates a fee, skips a disclosure or makes a promise it shouldn’t, that’s your compliance issue.
Stay focused on your agenda.
AI agent platforms come with their own dashboards. They measure what the vendor optimizes for, like resolution rates and containment. Your compliance team needs analysis that evaluates your policies, not theirs.
Have evidence, not isolated stories.
When an examiner, auditor, or board member asks if you know an agent follows policy, mentioning a few phrases someone noticed won’t hold up. Noble delivers a detailed record with specific citations from your agent’s communication.
How it works
The Communication Intelligence Platform uses your policies as the standard.
You Establish the Rules.
Upload to your Noble dashboard the policies, required disclosures, and prohibited statements that govern your customer conversations. No engineering work required on your part.
Communication analysis is performed using your rules.
Transcripts and recordings from any AI agent platform or in-house build can be sampled by and evaluated. Noble samples your agent’s communication, so no one person picks which conversations get reviewed.
You receive substantiated findings.
Each conversation is checked against each rule. Every finding names the rule, states the results of the analysis, and quotes the specific wording that supports the finding.
Build a compliance record.
Periodic reports summarize violations, trends, and gaps, with the sample size and confidence level behind each result, in a form your compliance team can hand to an auditor or examiner.
Worked example
Every finding quotes the conversation.
And when a conversation gives no evidence, Noble declares it instead of guessing.
The agent identified itself as an automated assistant and named the company in its opening, as the policy requires.
“You’re speaking with the automated assistant for [Company]. This call is recorded.”
AI agent · 0:04
The agent told the customer that a payment plan would remove the late mark from their credit report. Policy prohibits any statement about credit-reporting outcomes and requires referral to a specialist.
“Once you’re on the plan, that late payment will come off your report.”
AI agent · 3:41
The customer did not mention hardship, illness or job loss, so the escalation rule was never triggered. No finding is made.
Quoted evidence: none
What we check
You set the rules.
Every engagement is configured to your specific policy documents. Monitor areas such as these:
Required disclosures
AI identification, recording notices, fee and rate disclosures, mandated scripts.
Prohibited statements
Guarantees, unapproved rates or terms, advice the agent isn’t permitted to give.
Escalation rules
Handing off to a human when policy requires it, such as disputes, hardship or complaints.
Vulnerable customers
Signs of confusion, distress or possible third-party coercion that call for different handling.
Data handling
Asking for or repeating sensitive information in channels where policy forbids it.
Accuracy against your sources
Statements that contradict your published policies or product terms.
Independent
One standard for every agent.
Noble isn’t an AI agent vendor and doesn’t sell one. We review conversations from any platform, and from your human representatives too, against the same written policy. That makes the results comparable and the review independent of the system being reviewed.
Who it’s for
Teams that answer for the agent.
Compliance, risk and audit teams at banks, credit unions, insurers, collections agencies and other regulated firms that have deployed an AI customer agent, or are about to.
Engagements
Support before and after agent launch.
Pre-launch review
Before your agent goes live, we audit its test conversations against your policies, so issues are found by you rather than by your customers.
Ongoing testing
Continuing review of agent conversations, delivering findings on the schedule you set and periodic summary reports for your records.
Common questions
- Do you review every conversation?
- No. Noble reviews a random sample, drawn by Noble from all of your agent’s conversations for the period and sized to the confidence level you choose. Each report states how many conversations were reviewed and what the results show. Targeted reviews of conversations that mention hardship, disputes or complaints can be added.
- Does this replace our AI vendor’s monitoring?
- No. Your vendor’s tools help run the agent. Noble provides an independent check against your policies. Most teams use both.
- Does Noble monitor conversations in real time?
- Noble reviews conversations after they happen and produces cited findings. It is built for evidence and oversight rather than for steering a live conversation.
- Which AI agent platforms do you work with?
- Any platform that can export transcripts or recordings, plus in-house agents. Voice, chat, SMS and email are all supported.
- Can you audit human representatives too?
- Yes. The same policies can be applied to human and AI conversations, so you can compare them directly.
- Is this legal advice?
- No. Noble checks conversations against the policies you provide. Your compliance and legal teams decide what those policies require.
- How is our data handled?
- See Our Technology for how customer data is kept separate, who can access it, and how every finding is backed by evidence.
How to evaluate us
Test us on conversations where you already know the answer.
Send a sample of your AI agent’s conversations and the policies that govern them, including some where you know a violation occurred and some where you know none did. Noble will return findings with citations, and you can judge the results yourself.