The NOBLE Communication Intelligence Platform delivers fast, accurate communication analytics for your sales and compliance teams.
Stop Guessing.
Start Knowing.
Our customizable reports highlight critical blind spots and conversational data helping to drive greater efficiency and organizational accuracy.
The situation
Coaching varies by manager.
Reps who display the same behavior get different feedback from their manager.
Noble provides company-wide visibility and analytics into sales calls giving your managers the ability to create a consistent company sales culture and agenda.
Monitoring calls takes time and time is limited.
Call recordings go unanalyzed and so strategic detail stays out of reach.
Noble captures and analyzes each call according to your sales playbook and established sales metrics to deliver valid, useable feedback for your reps.
Policy language shouldn’t be taken on faith.
In regulated selling, there is language reps are expected to use. Most teams assume it happens.
Noble compares your compliance rules with the conversation in each call and flags inappropriate statements.
Why review tools get ignored
Most call scoring returns a number
Call score
A numerical score that averages performance over a number of dimensions doesn’t give a manager enough to actually improve their Reps’ skills. The Noble Communication Intelligence Platform delivers actionable feedback.
Instead of a number, Noble gives you feedback on specific aspects of your Rep’s call:
- Which moments in the call showed good Rep performance and which showed need for improvement.
- What call behaviors would have produced a better performance.
The difference
With Noble, a category with no supporting evidence in the call returns no score at all. That is a normal result on a short or narrow conversation, not a failure — and it is visible on the page rather than hidden inside an average.
No competitor or alternative solution — including current manual process specifics beyond the stated pain — was raised for comparison during the call.
Worked example
Every finding quotes the call
Transcript analysis report
Initial discovery call · Sample from Noble Analytic's own demo account
Overall overview
Diagnostic evaluation completed. See dimension findings below for detailed assessment.
Diagnostic dimensions · 3 of 10 shown
| Code | Dimension | Status | Grounded finding |
|---|---|---|---|
| D2 | Value articulation | Strong | The rep tied the platform’s ability to produce “a consistent diagnostic on every single one” call to the buyer’s stated pain that managers coach differently across regions, and tied the policy-upload/compliance-checking capability directly to the buyer’s stated concern that they “mostly take it on faith” that reps use required language. |
| D4 | Stakeholder and approval path mapping | Gap | The buyer stated they would “have to run anything like this past our COO,” but the rep did not follow up to ask what that approval process looks like or when it would occur. |
| D5 | Competitive positioning | Insufficient evidence | No competitor or alternative solution (including current manual process specifics beyond the stated pain) was raised for comparison during the call. |
| Seven further dimensions are scored in the full report. The complete sample is available under NDA. | |||
Each finding names the dimension, states what happened, and carries the line from the call that produced it.
The buyer stated they would have to take this past the COO, but the rep did not follow up to ask what that approval process looks like or when it would occur.
“…have to run anything like this past our COO.”
Buyer · discovery call
Read further
Three doorways
How to evaluate our analytics
Test us on calls where you already know the answer.
Send a sample of your already recorded calls and the policy documents that govern them — including conversations where you know a violation occurred, and conversations where you know none did. Noble will return findings with citations.