Noble Analytic (“Noble,” “we,” “us”) provides conversation analysis software to businesses. This policy explains what we do with personal information we collect through nobleanalytic.com. In the course of our own business from visitors to our website, people who contact us, and the individual users of our customers' accounts.
What this policy does not cover
When a business uses our Service, it submits call recordings, transcripts and related material to us. We handle that material on our customer's instructions and under our agreement with them, not under this policy. We do not decide what it is used for and we do not use it for our own purposes.
If you are a sales representative whose calls your employer has analyzed using Noble, and you want to know what is held about you, why, or to have it corrected or removed, your employer is the right place to ask. They control that information. We will support any request they make to us.
What we collect
If you contact us. Our website has one contact email for requesting a demonstration or getting in touch. We ask for your name, work email, company and whatever you choose to write in the message. We use this to reply to you and to follow up about Noble. We do not sell it, rent it, or share it with anyone for their own marketing.
If you email us. We keep the correspondence, for the same reasons.
If you use the Service. Customers' administrators and representatives have accounts. For those we hold a name, work email, role and the record of their activity in the application — sign-ins, settings changed, reports opened. We use it to operate the Service, support it, keep it secure, and bill the customer.
Automatically. Our web host records standard server logs, including IP address, browser type and the pages requested, which we use to keep the site running and secure.
We do not collect special category information, we do not build profiles of visitors, we do not use your information to train models, and we do not make automated decisions about you through this website.
How long we keep it
| Information | Kept for |
|---|---|
| Demo and contact inquiries that do not become customers | 24 months from last contact |
| Correspondence with customers | The relationship, plus 7 years for business records |
| Account records | The customer's subscription, then as set out in our agreement with them |
| Server logs | 120 days |
Cookies and tracking
Our website does not use tracking cookies. Nothing on this site follows you to other websites, and no third party receives information about your visit for their own purposes.
The application at app.nobleanalytic.com uses cookies that are strictly necessary to keep you signed in and to keep your session secure. They cannot be switched off without the application ceasing to work.
Who we share information with
We do not sell personal information, and we never have.
We share it only with service providers who help us run our business, and only so far as they need it:
| Provider | What it handles |
|---|---|
| Amazon Web Services | Hosting and storage of the website and the Service |
| Anthropic | Model processing for the Service |
| Google Gmail | Business correspondence |
| Stripe Services | Invoicing and business records |
We may also disclose information where the law requires it, to establish or defend legal claims, or to a buyer if Noble is acquired — in which case this policy continues to apply to information transferred.
All our providers are in the United States. We do not transfer personal information outside it.
Your choices and rights
Whatever your location, you may ask us to:
- tell you what personal information we hold about you;
- correct it if it is wrong;
- delete it, where we have no continuing need or legal obligation to keep it;
- stop sending you marketing — immediately, no reason needed.
Write to info@nobleanalytic.com and we will respond within 30 days. We will not charge you, and we will not treat you differently for asking.
Depending on where you live, you may have further rights under your local law. Tell us where you are and we will handle your request accordingly.
Security
We maintain administrative, technical and physical safeguards appropriate to our size and to the sensitivity of the information we hold, including encryption in transit and at rest, access controls, and regular review of our practices. No system is perfectly secure, but we treat this seriously because our customers' trust depends on it.
Children
Noble is a business product. It is not directed at children, and we do not knowingly collect information from anyone under 18. If you believe we have, write to us and we will delete it.
Changes to this policy
If we change this policy we will update the date at the top. If a change materially affects how we handle information we already hold, we will tell affected people directly rather than relying on them to notice.
Contact
Noble Analytic, LLC.
276 5th Avenue
New York, N.Y. 10001
info@nobleanalytic.com